We had a water supply issue that forced us to close the restaurant. A guest called to make a reservation for that evening and was deeply disappointed, explaining that each year she and her husband come to Truluck’s Ft. Lauderdale for their anniversary and take a photo in front of the restaurant holding the previous year’s photo. I asked her if they lived near our Miami location, and if so, I’d make arrangements for them. She accepted our offer, and we covered their bill as an anniversary present from Truluck’s Ft. Lauderdale. Our Miami location pulled out all the stops, and the couple celebrated in style.
John Wyner • General Manager, Truluck’s Ft. Lauderdale